By submitting your information you consent to the use of that information as laid out below.

(1) Introduction

In accordance with the General Data Protection Regulation (GDPR), we have implemented this privacy notice to inform you, our customers, of the types of data we process about you. We also include within this notice the reasons for processing your data, the lawful basis that permits us to process it, how long we keep your data for and your rights regarding your data.


The Links Data Protection Officer is Managing Director- Tina Jackson

The Link
Dove House
5 Turner Street
TS10 1AY.

01642 505580

(2)     Data Protection Principles

Under GDPR, all personal data obtained and held by us must be processed according to a set of core principles. In accordance with these principles, we will ensure that:

  1. a)  processing is fair, lawful and transparent
  2. b)  data is collected for specific, explicit, and legitimate purposes
  3. c)  data collected is adequate, relevant and limited to what is necessary for the purposes of processing
  4. d)  data is kept accurate and up to date. Data which is found to be inaccurate will be rectified or erased without delay
  5. e)  data is not kept for longer than is necessary for its given purpose
  6. f)   data is processed in a manner that ensures appropriate security of personal data including protection against unauthorised or unlawful processing, accidental loss, destruction or damage by using appropriate technical or organisation measures
  7. g)  we comply with the relevant GDPR procedures for international transferring of personal data

(3) The information we collect and how we use it

In order to purchase products or services from us, we may need to know your name, address, e-mail address and various other details. We gather this information to allow us to contact you efficiently and deal with your requirements. The relevant information is then used by us, and our agents to communicate with you regarding our products and services or as otherwise required.

From time to time we may provide the information that you have provided in e-mailing to us [or in purchasing products or services through the website] to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide.

We may also wish to provide you with information about special features of our website or any other services or products from The Link and our associated companies that we think may be of interest to you. If you would rather not receive this information, please send an e-mail with the words: 'REMOVE ME FROM YOUR MAILING LIST', in the subject box to: [email protected]

We may also want to provide you with related information from third parties we think may be of interest to you. If you would rather not receive this information, please send an e-mail with the words: 'REMOVE ME FROM YOUR MAILING LIST', in the subject box to: [email protected]

We would like to provide your information to carefully selected third parties whose products or services we believe may be of interest to you. If you do not wish us to disclose your information in this way, please send an e-mail with the words: 'REMOVE ME FROM YOUR MAILING LIST', in the subject box to: [email protected]

Aside from the matters laid out above, your personal data will not be disclosed to any third party save with your consent.

(4) Our use of information gathering technologies

The Link employ information gathering technologies for the purposes of collecting information and statistics about the users of this site, but such information will not be used to identify any individual. The purpose of gathering such information is to assist us to analyse the use of the website and revise it for the benefit of our customers by making your visit to the site more efficient and to improve and increase the content found to be most popular.

(5) Lawful Basis for processing your information

In some cases, we will only use your personal information where we have your consent or because we need to use it in order to fulfil a contract with you (for example, because you made a purchase on our website).

However, there are other lawful reasons that allow us to process your personal information and one of those is called 'legitimate interests'. This means that the reason that we are processing information is because there is a legitimate interest for The Link to process your information to help us to achieve our mission of ensuring that ‘no child, young person or family should have to suffer emotional distress alone’.

Whenever we process your Personal Information under the ‘legitimate interest' lawful basis we make sure that we take into account your rights and interests and will not process your personal information if we feel that there is an imbalance.

Some examples of where we have a legitimate interest to process your Personal information are where we contact you about our work via post, use your personal information for data analytics, conducting research to better understand who our supporters are, improving our services, for our legal purposes (for example, dealing with complaints and claims)

(6) How we protect your information

The internet is not a secure medium. We have put in place various security measures but you are advised to treat the internet as an insecure medium in all your communications with us.

[Any of your payment information will not be retained by us and will not be disclosed to anyone under any circumstances.]

(7) How long we hold your information

We only keep it as long as is reasonable and necessary for the relevant activity, which may be to fulfil statutory obligations (for example, the collection of Gift Aid).

(8) Sale of business

If The Link is integrated into any other company or organisation your details may be disclosed to our advisers and any prospective operators and their advisers and will be passed on to the new operators of The Link.

(9) Updating your details

If any of the information that you have provided to The Link changes, for example if you change your address, please let us know the correct details by sending an e-mail with the subject: 'UPDATE MY INFO', to: [email protected].

(10) Your Rights as a data subject

At any point while we are in possession of or processing your personal information, you have the following rights:

  • Right to be informed
  • Right of access- this needs to be requested in writing
  • Right to rectification
  • Right to erasure
  • Right to restrict processing
  • Right to data portability
  • Right to object
  • Right not to be subject to automated decision making

(11) Your consent

By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We will also e-mail you should you make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.

Where you have provided consent to our use of your data, you also have the right to withdraw that consent at any time. This means that we will stop processing your data.

Owing to the global nature of the internet's infrastructure the information you provide may be temporarily transferred to and stored in countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy whilst in transmission.

(12) Making a complaint

If you think your data rights have been breached, you are able to raise a complaint with the Information Commissioner (ICO). You can contact the ICO at Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF or by telephone on 0303 123 1113 (local rate) or 01625 545 745.

If you require any further information, please contact us at [email protected]

The Link Privacy Policy for Service User and Families.